Please call our office at 510 547-8293. There is usually someone there to answer your call during our usual business hours.

If you reach our answering machine, please leave a message. We will return your call as soon as possible.

It is helpful if you have your calendar and your insurance information (if any) available when you call us.

Please refer to our REGISTRATION, INSURANCE & BILLING page for information about insurance and cash payment options.

No.... The state of California allows for direct patient access, which means a doctor's referral is not needed to be seen for physical therapy services.

If you are a cash pay patient, you can be seen by a physical therapist for 12 visits, or six weeks, whichever comes first, without a doctor's prescription. If you need continued treatment beyond that period then you would need to get a prescription from your doctor.

Please bring the following to your first visit:

• Completed registration forms from your registration packet. You will be mailed a registration packet which includes information about the clinic and your registration forms. Please fill out all of the forms before you come in as this will save you time.
• Your photo ID.
• Your insurance card, if any.
• Your physician referral, if any. If your physician was planning on faxing the referral to our office, please call to confirm that we have received it before your first visit.
  
• Comfortable clothing, including shoes and socks, that are appropriate for exercise. We have lockers and a changing room.

Your first visit will be approximately one hour. This is your evaluation. Expect to spend 10 to 15 minutes before the first appointment registering with the front office.

Subsequent visits are approximately 30 minutes.

There is no fee if you cancel or reschedule more than 24 hours in advance of your appointment. If you cancel or reschedule less than 24 hours before your appointment, we charge a $50 fee.

Insurance reimbursement can be very confusing. We understand.

Please contact us with any questions you might have about your insurance reimbursement, your payments and your charges.

We are happy to help navigate the quagmire and have been known  to create personalized spreadsheets to better explain the components of your insurance reimbursement and your charges.